Personal Shopping & Livestream Skills for Professionals

Master essential Personal Shopping & Livestream Skills for Professionals with industry-focused training designed for Singapore’s modern retail landscape. Learn to elevate customer experiences both in-store and online.

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Personal Shopping & Livestream Skills for Professionals – Singaporean stylist presenting outfit options.
Personal Shopping & Livestream Skills for Professionals – Singaporean personal shopper assisting a customer.

"The Persuasion Playbook Live"

Turn every customer into your VIP shopper.

Master the art of curating unique shopping experiences tailored to each customer’s lifestyle and preferences and learn to do it all through TikTok. This course shows you how to profile customers, select products, plan looks and use social media to deliver memorable, high-converting retail journeys.

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"Stream & Succeed"

Learn to sell with confidence in the new era of live shopping.

Master the essential skills to run powerful livestream sessions that convert.
This practical course teaches you how to structure high-impact live videos, present products confidently, engage your audience in real-time and use social media tools to boost visibility and sales.

Learn proven frameworks used by top live-commerce hosts, from setting up your studio and choosing the right products, to storytelling, call-to-actions and driving conversions across platforms like TikTok and Instagram.

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Personal Shopping & Livestream Skills for Professionals – Singaporean presenter showcasing a product.
Personal Shopping & Livestream Skills for Professionals – Singaporean livestream retail host.

Why This Course?

Shoppers Expect Personalised Experiences

Customers want experiences tailored to their unique style, preferences, and lifestyle—whether they shop in-store or online. Brands that personalise the customer journey stand out and build loyalty.

TikTok Is a Powerful Shopping Channel

Short-form video and livestream commerce are reshaping how people discover and buy products. Retail teams that understand TikTok gain a real competitive advantage in today’s digital-first market.

Designed for Working Retail Professionals

This course provides practical, hands-on training that helps you curate looks, tell brand stories, and build strong customer relationships—both on the shop floor and through TikTok Live.

What You Will Be Able to Do

Identify Experience-Boosting Product Features

Recognise which elements of your products and services truly enhance customer experience and how to highlight them during consultations or livestreams.

Create Customer Personas & Anticipate Needs

Develop realistic customer persona prototypes, understand their expectations, and tailor recommendations, outfits or bundles that speak directly to each persona.

Analyse Competitors and Spot CX Gaps

Review competitor offerings, identify gaps in their customer experience, and position your own shopping journey as more personalised and engaging.

Use TikTok to Engage & Convert

Leverage TikTok tools and visual storytelling to showcase products, interact with your audience, answer questions live and drive conversions.

Key Learning Areas

Personalised Customer Experience

  • Understand what makes a shopping experience feel personalised, memorable and high-value to your customers.

Competitor & Trend Research

  • Analyse competitor offerings and research fashion and lifestyle trends to keep your recommendations relevant.

Customer Profiling & Personas

  • Profile different customer types, map their journeys and design tailored shopping paths for each persona.

TikTok for Curation & Engagement

  • Use TikTok features — from short videos to livestreams — to present looks, run demos and engage customers in real time.

“The future of retail belongs to those who can listen, personalise and connect whether on the shop floor or on TikTok Live.”

— Green Motion Academy —

Real Results From Our Graduates

Marcus Tan, Boutique Owner - Livestream
Marcus Tan
Boutique Owner
“Before this course, I only relied on walk-in customers. After learning how to profile shoppers and use TikTok to showcase outfits, I’ve built a loyal following and see more repeat customers every week.”
Alicia Wong, Retail Associate - Curate a Personal Shopping Experience
Alicia Wong
Retail Associate
“The Persuasion Playbook Live gave me a clear framework for understanding different customer types. I now feel confident suggesting complete looks, not just single items — and my basket size has grown significantly.”
90
%
of graduates reported increased sales or customer spend
50
%
average improvement in customer experience ratings after completing the course
85
%
new strategies implemented within one month of training

Your Trainer & Mentors

Learn from industry practitioners with real experience in retail, styling and digital engagement. Our trainers combine classroom teaching with hands-on practice and live demonstrations.

Roger Tan - Chief Trainer

• Visionary leader with over 20 years in education
• Specialist in Electric Vehicles (EV) sector
• Creator of cutting-edge training programs for tomorrow’s industries.

Casey - Chief Coach

• Corporate learning expert with 14+ years experience
• Trained more than 15,000 professionals
• Specializes in sales techniques and team building

James Kuan - Associate Trainer

• 20+ years in digital business and automotive sales
• Expert in digital tools and social media marketing
• Expert in online-to-offline sales strategies for automotive dealerships.

Course Details

"The Persuasion Playbook Live" or "Stream & Succeed"

Green Motion Academy

Duration : 16 hours (15 hours trainer facilitated + 1 hour assessment)

Mode : Hybrid (online & classroom)

Certification : Certificate of Completion in “The Persuasion Playbook Live” or “Stream & Succeed“

Please contact us directly for the latest information on course fees and corporate packages.

Ready to Join the Next Intake?

Fill in the form below and our team will contact you with enrolment details, funding eligibility and upcoming course dates.

    Which course are you interested in? *The Persuasion Playbook LiveStream & SucceedOther

    How did you hear about us? *

    Be the first to know about new intakes for The Persuasion Playbook Live and other future-ready courses.

    Frequently Asked Questions

    The Persuasion Playbook Live is a 16-hour course that teaches you how to design personalised shopping journeys for your customers. You will learn to profile customers, curate outfits and products, and use TikTok to showcase your recommendations and engage your audience.

    This course is ideal for retail sales associates, store and boutique managers, SME owners, fashion and lifestyle content creators, and anyone involved in customer experience or livestream commerce.

    The course runs for 16 hours in total: 15 hours of trainer-facilitated learning and 1 hour of assessment. It is delivered in a hybrid format with a mix of online and classroom sessions.

    Upon successful completion and assessment, you will receive a Certificate of Completion in The Persuasion Playbook Live or Stream & Succeed, issued by Green Motion Academy.

    Please contact our team at contact@greenmotionacademy.com for full details on course fees.

    Submit the enquiry form on this page or email us at contact@greenmotionacademy.com. Our team will share upcoming course dates and guide you through the enrolment process.

    Ready to Deliver Personalised Shopping Experiences That Wow Every Customer?

    Seats are limited for each intake to keep the class practical and interactive. Secure your spot today and start building your future-ready retail career.

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    Contact Us

    Email: contact@greenmotionacademy.com

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