Personal Shopping & Livestream Skills for Professionals

Master essential Personal Shopping & Livestream Skills for Professionals with industry-focused training designed for Singapore’s modern retail landscape. Learn to elevate customer experiences both in-store and online.

Explore the Programmes
Personal Shopping & Livestream Skills for Professionals – Singaporean stylist presenting outfit options.
Personal Shopping & Livestream Skills for Professionals – Singaporean personal shopper assisting a customer.

"The Persuasion Playbook Live"

Turn every customer into your VIP shopper.

Master the art of curating unique shopping experiences tailored to each customer’s lifestyle and preferences and learn to do it all through TikTok. This course shows you how to profile customers, select products, plan looks and use social media to deliver memorable customer experiences across retail channels.

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"Stream & Succeed"

Learn to sell with confidence in the new era of live shopping.

Master the essential skills to run powerful livestream sessions that convert.
This practical course teaches you how to structure high-impact live videos, present products confidently, engage your audience in real-time and use social media tools to boost visibility and sales.

Explore practical livestream methods, from preparing your presentation environment and selecting products to storytelling, clear calls to action and engaging audiences on platforms such as TikTok and Instagram.

Discuss This Programme
Personal Shopping & Livestream Skills for Professionals – Singaporean presenter showcasing a product.
Personal Shopping & Livestream Skills for Professionals – Singaporean livestream retail host.

Why This Course?

Shoppers Expect Personalised Experiences

Customers want experiences tailored to their unique style, preferences, and lifestyle—whether they shop in-store or online. Brands that personalise the customer journey stand out and build loyalty.

TikTok Is a Powerful Shopping Channel

Short-form video and livestream commerce are reshaping how people discover and buy products. Retail teams that understand TikTok gain a real competitive advantage in today’s digital-first market.

Designed for Working Retail Professionals

This course provides practical, hands-on training that helps you curate looks, tell brand stories, and build strong customer relationships—both on the shop floor and through TikTok Live.

What You Will Be Able to Do

Identify Experience-Boosting Product Features

Recognise which elements of your products and services truly enhance customer experience and how to highlight them during consultations or livestreams.

Create Customer Personas & Anticipate Needs

Develop realistic customer persona prototypes, understand their expectations, and tailor recommendations, outfits or bundles that speak directly to each persona.

Analyse Competitors and Spot CX Gaps

Review competitor offerings, identify gaps in their customer experience, and position your own shopping journey as more personalised and engaging.

Use TikTok to Engage & Convert

Leverage TikTok tools and visual storytelling to showcase products, interact with your audience, answer questions live and drive conversions.

Key Learning Areas

Personalised Customer Experience

  • Understand what makes a shopping experience feel personalised, memorable and high-value to your customers.

Competitor & Trend Research

  • Analyse competitor offerings and research fashion and lifestyle trends to keep your recommendations relevant.

Customer Profiling & Personas

  • Profile different customer types, map their journeys and design tailored shopping paths for each persona.

TikTok for Curation & Engagement

  • Use TikTok features — from short videos to livestreams — to present looks, run demos and engage customers in real time.

“The future of retail belongs to those who can listen, personalise and connect whether on the shop floor or on TikTok Live.”

— Green Motion Academy —

Capabilities Your Team Can Put Into Practice

Effective retail and livestream training connects customer insight, product storytelling and practical application. Explore the capabilities at the centre of these programmes.

01 / CUSTOMER UNDERSTANDING

Discover What Matters to the Customer

Use relevant questions and customer profiling techniques to shape useful, personalised product recommendations.

02 / PRESENTATION SKILLS

Communicate Products With Confidence

Structure demonstrations, product comparisons and livestream interactions that make customer choices easier.

03 / PRACTICAL APPLICATION

Build a Repeatable Customer Experience

Develop a thoughtful approach to engagement, follow-up and continuous improvement across retail channels.

Developing your team's retail or social-commerce capability? Discuss your learning priorities with GMA.

Your Trainer & Mentors

Learn from industry practitioners with real experience in retail, styling and digital engagement. Our trainers combine classroom teaching with hands-on practice and live demonstrations.

Roger Tan - Chief Trainer

• Visionary leader with over 20 years in education
• Specialist in Electric Vehicles (EV) sector
• Creator of cutting-edge training programs for tomorrow’s industries.

Casey - Chief Coach

• Corporate learning expert with 14+ years experience
• Trained more than 15,000 professionals
• Specializes in sales techniques and team building

James Kuan - Associate Trainer

• 20+ years in digital business and automotive sales
• Expert in digital tools and social media marketing
• Expert in online-to-offline sales strategies for automotive dealerships.

Course Details

"The Persuasion Playbook Live" or "Stream & Succeed"

Green Motion Academy

Duration : 16 hours (15 hours trainer facilitated + 1 hour assessment)

Mode : Hybrid (online & classroom)

Certification : Certificate of Completion in “The Persuasion Playbook Live” or “Stream & Succeed“

Please contact us directly for the latest information on course fees and corporate packages.

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    Frequently Asked Questions

    The Persuasion Playbook Live is a 16-hour course that teaches you how to design personalised shopping journeys for your customers. You will learn to profile customers, curate outfits and products, and use TikTok to showcase your recommendations and engage your audience.

    This course is ideal for retail sales associates, store and boutique managers, SME owners, fashion and lifestyle content creators, and anyone involved in customer experience or livestream commerce.

    The course runs for 16 hours in total: 15 hours of trainer-facilitated learning and 1 hour of assessment. It is delivered in a hybrid format with a mix of online and classroom sessions.

    Upon successful completion and assessment, you will receive a Certificate of Completion in The Persuasion Playbook Live or Stream & Succeed, issued by Green Motion Academy.

    Please contact our team at contact@greenmotionacademy.com for full details on course fees.

    Submit the enquiry form on this page or email us at contact@greenmotionacademy.com. Our team will share upcoming course dates and guide you through the enrolment process.

    Ready to Deliver Personalised Shopping Experiences That Wow Every Customer?

    Bring your customer-experience and retail development goals into focus. Explore the learning themes that matter to your team and connect with GMA to discuss an appropriate programme pathway.

    Discuss Your Training Priorities

    Contact Us

    Email: contact@greenmotionacademy.com

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